Question 1

Who is PsicoSuite built for?

Accepted Answer

PsicoSuite is for licensed mental health professionals and organized care teams—therapists, psychologists, psychiatrists working within their scope, counselors, and clinics that need scheduling, secure teletherapy, shared records, and billing together.

Question 2

What practice workflows does PsicoSuite cover?

Accepted Answer

Core workflows include appointment scheduling with Google Calendar sync, patient records and session notes, encrypted video sessions (recording on supported plans), invoicing, team roles on clinic plans, and optional EMDR stimulation tools when your plan includes them.

Question 3

What video conferencing technology do you use?

Accepted Answer

We use self-hosted LiveKit for our video sessions. LiveKit is an open-source, real-time video infrastructure that provides high-quality, low-latency video calls with features like recording, screen sharing, and waiting rooms. Our self-hosted setup ensures maximum control over your data and privacy.

Question 4

Can I sync with my existing calendar?

Accepted Answer

Yes! PsicoSuite integrates seamlessly with Google Calendar. Your appointments will sync automatically, ensuring you never miss a session and can manage your schedule from your preferred calendar application.

Question 5

What EMDR therapy tools are available?

Accepted Answer

Our platform includes built-in EMDR therapy tools with both audio and visual bilateral stimulation. The audio tool provides alternating left-right audio pulses with adjustable tempo, while the visual tool offers a moving circle with customizable size, color, speed, and direction. These tools can be used during video sessions or as standalone local tools.

Question 6

How do you protect patient and account data?

Accepted Answer

We use encryption in transit and at rest, access controls, and infrastructure choices intended for sensitive clinical and account information. Security and compliance are shared responsibilities: you remain responsible for professional ethics, consents, and the privacy laws that apply to your practice.

Question 7

What kind of support do you provide?

Accepted Answer

We offer support for all plans through the contact page, typically within 24 hours. Many billing and feature questions are answered on the Pricing and FAQ pages.

Question 8

Is there a mobile app?

Accepted Answer

Currently, PsicoSuite is web-based and fully responsive, working perfectly on mobile devices through your browser. A dedicated mobile app is in development and will be available in the future.

Question 9

Can I customize the platform for my practice?

Accepted Answer

Customization features are currently in development. While we don't offer personalized branding yet, we're working on adding these capabilities in future updates. Stay tuned for announcements about new customization options.

Question 10

How do I get started?

Accepted Answer

Create a free trial from the sign-up page—30 days, no credit card. When you are ready, pick a plan on the Pricing page that matches your team size and feature needs.

Question 11

Can I record video sessions?

Accepted Answer

When your plan supports recording and you have obtained appropriate consent under your professional standards, you can record sessions for documentation or supervision workflows. Recordings use access controls and encryption; retention and lawful use remain your responsibility.

Frequently Asked Questions

Still have questions?