Question 1

What video conferencing technology do you use?

Accepted Answer

We use self-hosted LiveKit for our video sessions. LiveKit is an open-source, real-time video infrastructure that provides high-quality, low-latency video calls with features like recording, screen sharing, and waiting rooms. Our self-hosted setup ensures maximum control over your data and privacy.

Question 2

Can I sync with my existing calendar?

Accepted Answer

Yes! PsicosuitePlatform integrates seamlessly with Google Calendar. Your appointments will sync automatically, ensuring you never miss a session and can manage your schedule from your preferred calendar application.

Question 3

What EMDR therapy tools are available?

Accepted Answer

Our platform includes built-in EMDR therapy tools with both audio and visual bilateral stimulation. The audio tool provides alternating left-right audio pulses with adjustable tempo, while the visual tool offers a moving circle with customizable size, color, speed, and direction. These tools can be used during video sessions or as standalone local tools.

Question 4

How secure is patient data?

Accepted Answer

Patient data security is our top priority. We use bank-level encryption, secure cloud storage, regular security audits, and follow industry best practices for healthcare data protection. All communications are encrypted, and we implement strict access controls.

Question 5

What kind of support do you provide?

Accepted Answer

We offer email support for all plans. You can reach our support team at info@sto.ec, and we typically respond within 24 hours. We also provide comprehensive documentation to help you get started.

Question 6

Is there a mobile app?

Accepted Answer

Currently, PsicosuitePlatform is web-based and fully responsive, working perfectly on mobile devices through your browser. A dedicated mobile app is in development and will be available in the future.

Question 7

Can I customize the platform for my practice?

Accepted Answer

Customization features are currently in development. While we don't offer personalized branding yet, we're working on adding these capabilities in future updates. Stay tuned for announcements about new customization options.

Question 8

How do I get started?

Accepted Answer

Getting started is easy! Simply sign up for a free trial, and you'll have access to all features for 30 days. No credit card required. After your trial, you can choose a plan that fits your practice size and needs.

Question 9

Can I record video sessions?

Accepted Answer

Yes, you can record video sessions with patient consent. Recordings are securely stored and can be accessed later for review or documentation purposes. All recordings are encrypted and comply with privacy regulations.

Frequently Asked Questions

Still have questions?